Easy contact with Telkomsel Call Center to file complaints
As one of the subsidiaries managed by state-owned enterprises, Telkomsel’s call center has always been provided by management. This telecommunications company provides an information center service that aims to respond to all consumer complaints and requests.
Amid the coronavirus pandemic, the role of call center as centers of companies is crucial. Many branches from Telkomsel had to be shut down to prevent the spread of coronavirus in Indonesia.
In addition to providing call center services through interactive phone connections, Telkoms also offers a special email to handle complaints related to service products. In addition, there are also social media accounts managed by call center officers that respond to all complaints and questions from users. So users can now easily connect to the call center of the company Telkomsel.
Telkomsel calls center works and roles in serving buyers
As a company deals with telecommunications networks, Telkomsel certainly offers different savings packages for the needs of consumers. One of these is the phone package, the SMS package and the Internet data quota package. However, there are still many consumers who do not know the importance of Telkomsel services.
SoI’m wondering if consumers will contact the call center service to ask for an explanation about the package. But besides, there are several functions and role of the call center provided by Telkomsel. These include the following:
- Providing information about the Company’s product and promotion
First, the function and role of this Telkomsel call center is to inform about the product information provided by the company. As a telecommunications company, Telkomsels has always been innovative in providing the packages needed by consumers.
In this way, the call center is trusted to explain all product information to customers. In addition, the role of the call center is also needed by the company, especially for the company’s campaigns.
- Provide solutions to the problems customers face
Second, this call center service also serves to inform customers about the treatment of problems facing. Call center services also have the right to solve the problems or obstacles faced by consumers.
However, if the problem is reported in terms of technical or network restrictions. Therefore, the call center forwards the report to the appropriate section. You can only receive a ticket number from a Telkomsel call center.
- Record all customer complaints to use them as evaluation material
Third, every Telkomsel call centre is obligated to record all complaints, complaints, criticisms and suggestions from customers. Because from the complaints and input of users it is clear that this is the material for the review of Telkomsels products.
If the customer does not like the Telkomsel product package, the company will change the package. In this way, all customer complaints can determine whether the package provided by Telkomsels meets the customer’s wishes or not.
Comparing Telkomsel call center compared to other telecommunications company call centers
The call center provided by Telkomsels is very responsible compared to other competing companies. This is due to two factors. First, consumers will never complain about product packages managed by Telkomsel.
Second, call center services are provided for 24 hours with officers who are relatively qualified. So, all the complaints that consumers face can be dealt with immediately. I askme if Telkomsel’s call center always offers the best for consumers.
In addition, Telkomsel offers a variety of ways of contacting call center services for consumers who want to complain about product issues. It should be noted that there are 3 procedures that you can contact the center services provided by Telkomsel.
You can contact Telkomsel’s call centre via an interactive phone connection, send direct messages via social media or access to the “My Telkomsels” application to complain about complaints related to Telkomsel products.
As a rule, all Telkomsel call centers are active for a full 24 hours. So your complaints can be heard by the company as long as you contact them. And there is no time limit to contact Telkomsel call center service.
Differences in Telkomsel’s call center
As one of the “Red Plate” subsidiaries, Telkomsel certainly wants to be the best telecommunications company in Indonesia. The market segment that began to stimulate millennials is certainly carefully calculated. Therefore, the center’s services are divided into 3 procedures.
The first method is through an interactive phone line. This service is often used by customers who need a direct solution to the problem. Because the connection through this interactive phone is quick to use. However, the operator sometimes charges the fee to contact the call center via the phone line.
The second procedure is to file complaints about social media short messages or direct messages. Telkomsel’s call center via social media is often chosen by the millennial. Millennials always use social media to communicate.
However, this approach is considered slower to deal with problems. Because call center services need more time to answer your complaints or questions.
The third procedure is My Telkomsel application. When you use my Telkomsel service, you can submit complaints or complaints about the Telkomsel product package.
Because of the application there is a live chat function, so you can respond to officials with responses to submitted complaints and quickly respond. In addition, you can buy a credit or data package quota directly from the My Telkomsel application. The filing complaint process is answered directly by Telkomsel call center officials.
How to contact Telkomsel’s Call Center Service
It is not difficult to contact call center service from Telkomsels. You just have to choose a way to contact the call center service. If you use the service via an interactive phone line, you can call 0807-1811-811 directly.
You can contact the number for all Telkomsels customers. For HALO Card users, you can contact 133 (toll-free). And simPATI and Kartu AS US can contact 188 (charge a toll if taken by a call center representative) or 155 (toll-free).
For those of you who plan to contact the call center via social media, you can use your personal account to complain. Please search for a Telkomsel (Twitter) or Telkomsel (Facebook and Instagram) account. Then send a message via direct message that works on social media by the telkomsel call center . Don’t forget to deliver the complaints you’ve experienced.
And the last way is through My Telkomsel application. First, download an account, install it and register it. Then there is the “Contact the call center or CS” menu. And then, tell me the complaints you have. After that, the call center will answer any complaints or questions.
As one of the state’s subssiidaries, Telkomsel certainly provides a call center to answer customer complaints or questions. There are 3 ways you can use to connect to center services. Therefore, choose a way to contact Telkomsel’s call center to submit complaints or questions about the product.