Did the goods be delayed? Call jne call centre as follows!
If you frequently use JNE expeditions, you only have to contact the JNE Call Centre if you experience problems related to the delivery of goods, jne was indeed established in 1990.
The company, which works in shipping and logistics, is well known in Indonesia and is also often used as one of the best choices for online purchases. JNE products and services are also very different from JNE Express, JNE Logistics to JNE Freight.
If you’re shopping online, when you check out, you’re usually asked to choose an expedition to deliver the item, and there are plenty of e-commerce companies that use the JNE expedition service, because they have experience and rarely cause problems, aren’t they?
What if the goods do not suddenly arrive, even if the estimated delivery time has passed? In addition to contacting the JNE Call Centre, you can actually track online first to find out what the goods are, but this article will discuss how we can really connect to CSJNE.
Use other sites to recyclable
When shopping online, you can see the usually listed receipt number. In fact, in e-commerce, however, the process of sending goods has appeared to have reached others where.
But there are sometimes some obstacles to not updating tracking in receipt numbers in e-commerce. From there, you can view it using the official JNE website. However, if the official website is not updated or technical problems occur, you can use other receipt check sites.
Some of the recommended receipt check sites for use resi.id go to the main page of the resi.id site and then type the receipt in your package, enter, and follow the following instructions : The status of your package will appear or you can also check for other sites such as your:
If you have checked for various receipt check sites, but still do not see the update on the package status, you can contact the JNE Call Center for information. There are many things you can do to complain or just get information about package delivery.
You can do this in a variety of ways by contacting JNE’s social media accounts through the listed email address, and by connecting directly to the JNE Customer Service through the hotline service or phone number that is currently provided. In fact, you can also visit the Ask Johnny page and come straight to the head office.
This method is often done because it is simple , because you don’t have to spend too much, so you just have to send an email to the official JNE email address, which is firstname.lastname@example.org about the complaint you want to submit and the tip is to send it in the right format.
When the subject section is not empty when email is sent, the correct format is the subject of content with a complaint, such as “problematry package.” We recommend using a list of obstacles so that CS can easily understand.
In the Description section, do not forget to attach the recipient’s name, sender name and active cellphone number. You can also attach a picture if necessary as proof that the sent package has problems. So you don’t have to call the JNE call center on the hotline service and you can do it by email first.
After sending the email, you only have to wait where theCUS, which depends on the duration of the queue, receives a reply to the Mer Service so that you can read your email immediately within a few minutes and reply by admin, and you may have to wait a few hours or some days.
Message directly via JNE social media account
In addition to the above method, you can also send a message via JNE social media by sending a complaint via the listed email address. But first make sure jne’s first message to social media is actually the company’s official social media account. In fact, it is reported that complaining via social media account is faster than email.
JNE’s official social media accounts are facebook @JNEpusat, twitter @JNE_id and instagram @jne_id. Keep in mind that the JNE Call Center on social media accounts has three accounts: Facebook, Twitter and Instagram.
Moreover, there has recently been a major outgrowth in the name of some companies or expeditions. So ensuring that the social media account is jne’s official account is done to minimize unwanted incidents. Then how do I send a complaint via social media account?
You only have to send a message to one of the official social media accounts and the format of sending a complaint via email will be equal. The name of the sender, recipient, receipt number and mobile phone number, which are still active, are required to provide some details about the problems encountered.
The next option is through the Ask Johnny page. One of these sites is indeed a special page provided by JNE, and it’s also easy to make a complaint on the Ask Johnny page, which is:
- The first step is to https://www.jne.co.id/id/hubungi-kami/ask-joni
- You can then fill in the required data, such as names, addresses and cellphone numbers
- Method 1: Create a message
- Then click Send Message
By contacting the call center service via email or JT social media account, make sure that the receipt number, sender’s name and receipt number are also input so that the location of the package can be tracked or checked. Regarding the response from the Ask Johnny site, you may receive a response from the input cellphone number.
That’s why in the Mobile Number column, fill in the active number or the number you still use when you send the package to make it easier to rejoin JNE. In fact, in addition to the above methods, you can also contact or direct calls to the JNE call centre through the hotline service .
JNE’s hotline number is 29278888 021. You can then communicate in two ways through the hotline service.
But unfortunately, because the hotline service is rarely used, if you make a direct call to the listed number, you will be charged a telephone fee depending on the provider you use. ID AK questions whether customers prefer to complain to JNE Call Centre via email or social media account .