How to contact mega call center and frequently asked questions :

How to contact mega call center and frequently asked questions

In this article, we will discuss how to contact the Mega Call Center and what are the most frequently asked questions from customers. Indeed, there are currently many banking products in Indonesia that you can choose from and that are tailored to individual or non-individual needs.

Bank Mega itself isan Indonesian company in the form of a limited liability company.  Surely you already know that Bank Mega is engaged in banking financial services located in Jakarta. Bank Mega has existed since 1992, which is part of CT Corp.

Like banking products in general, Bank Mega also has savings products. The savings product also provides transactional services such as transfers, cash withdrawals, balance checks, payments, purchases, shopping, etc. of course,  there is also  a Mega call center that is ready to serve customers if there are complaints about criticism or offers.

The difference is that you can enjoy a variety of benefits, such as shopping promotions with debit cards, where you can get a 5% discount on shopping at Transmart. In addition , there are other prize programs for customers who are actually suitable, and there are still a lot of promotions tailored to other events.

The choice of savings products from Bank Mega

One of the most common  things that is often asked  in Mega call centers is about saving products, where, as a rule, this is often requested by potential customers who want to open a savings account. In fact, there are several products that you can choose according to your needs, including:

  1. Mega Dana is a link that is usually used by individual customers, where this saving gives a fairly progressive interest rate with an initial deposit of 100 thousand.
  2. Mega Maxi, almost the same as mega fund, except that the initial deposit is larger, which is 1 million
  3. Mega Ultima is a product used to target high-end customers with an initial deposit of $100 million.
  4. Mega Forex is a method of saving that requires a medium for storing funds and transactions in various foreign currencies
  5. In Mega Plan, this product is a term savings product that can help you to save disciplinedly for certain purposes, for example, saving for tourism purposes, property, etc.
  6. Mega Berbagi, as the name suggests, where you can have special savings for victims, for example, your savings are distributed for the construction of schools, places of worship and others
  7. Mega Perdana is a savings account for children with a unique character design in permission books and ATMs
  8. The savings of the bank “Mega Syariah” are savings according to the principles of Sharia and can be aimed at personal and business purposes

Indeed, some people are interested in Bank Mega products, so it is not uncommon for them to contact mega call centers to get information about these products.

How to open an account in Bank Mega?

When you already know the various ways of saving, it’s time to choose which type of saving is more recommended. Next comes the question , which is often asked by potential customers, is how to open an account where you can actually apply directly directly to the branch.

The requirements to createan account yourself are very simple, you just need to provide one of the identity cards, for example, an identity card, driver’s license or passport, then an NPWP, a stamp duty of 6000 and an initial deposit according to the savings product of your choice. You also need to attach legal documents for the company, if they are used for business entities.

When the above requirements are met, you can come tothe nearest branch of Bank Mega. Subsequently, you are asked to fill out an account opening form at customer service. Just follow the instructions, if you have one, you will receive a debit card along with a book of permissions.

Many are trying to contact the Mega Call Center because they want to open an account online. Bank Mega provides an opportunity to open an online account, in the completely digital era, of course, people also want convenience, so that banking services supported by Internet banking and mobile banking are more popular.

For those of you who want to open an account on the Internet, the trick isto register at the Mega ATM. Online registration through and activation of a one-time password or OTP for financial transactions. So you can choose the ways that you think are simpler according to your needs.

How to transfer obstacles or complaints to Mega Call Center?

Another question about Bank Mega is what to do when customers are experiencing problems or want to file complaints about savings products or services? In fact, it is very simple, if you want to make a complaint, just visit the official page of the Bank Mega website, the details are as follows:

  1. You just need to enter the site
  2. Look for the “about us” option
  3. Click “contact us”
  4. Later there will be a customer service page, then click on the customer complaint form
  5. Fill in the customer complaints data, starting with the problem category, the account data includes account type, account number, name, last name, address, phone, email, etc.
  6. Also fill in the details of the complaint, such as the date of the nominal incident and the statement
  7. Then click submit

In addition to the above method, in fact, you can also contact the Mega Call Center or come directly to the nearest branch to file a complaint directly . There are also several numbers that can be contacted, which makes it easier to file complaints.

Bank Mega complaint number or call center

In addition to arriving directly at the nearest branch or submitting a complaint about the customer’s complaint form, you can contact the hotline service. Even on the main page of the site, you can interact with the livechat service in the lower right corner of the site display.

You just click on the livechat service, then it will be automatically converted in the WhatsApp application. So you can chat using the WhatsApp app on 0822 0822 5000.  You can also maintain a two-way conversation by phone 080 4150 0010 within the country and + 62 21 29601600 from abroad.

In addition to going through the Mega Call Center, you can also send criticisms, suggestions and complaints via email Bisa also contacting social media accounts, sending messages or direct messages to Bank Mega’s Facebook, Twitter, Instagram accounts, but make sure that these social media accounts are actually official Bank Mega accounts.

As is known, there are currently a lot of fake bank social media accounts that actually harm you if you are not careful and careful when submitting complaints or problems that arise. Make sure that the social media account is an official account, namely the Facebook account: BankMegaID, Twitter: BankMegaID, Instagram: BankMegaID, Instagram: BankMegaID.

Bank Mega always prioritizes customer satisfaction so that you can choose a large number of options if you want to communicate directly with customer service due to the inconveniences or complaints you experience. In fact, you should contact the Mega Call Center at the hotline number above for a direct consultation.

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