Customer Service Services Digital: IndonesiaCendekia

Samsung Service Center Surabaya, Full Address & Phone Number

Are you looking for information about the address of Samsung Service Center Surabaya? Samsung is one of the world’s leading electronic manufacturers and comes from South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products of qualified quality.

As stated in the company’s goal, Samsung’s efforts to provide consumers with the best and most professional products and services. Especially in the face of the new normal like today.  The service center continues to strive to provide excellent service so that customers can continue to get the most out of their equipment.

To maintain its position as the world’s largest company, Samsung has also provided several service locations in Indonesia, including Surabaya. In addition, Surabaya is considered a second metropolis after jakarta, so it is not difficult to  find the location of Surabaya’s Samsung Service Center.

By mid-2020, Samsung also introduced a smart service service that allows customers to get direct advice.  For those of you seeking  detailed information  about the address and phone number of the Samsung Service Center in Surabaya, we  offer  additional information here.

Samsung Service Center Address List in Surabaya

The manufacturer of electronic goods has been in the Indonesian industry since 1969 and so far its expansion is getting bigger and bigger. If you’re also one of the users of  this brand, you  know the list of Samsung service centers Surabaya that performs repairs such as smartphones, TVs, washing machines, cameras and other electronic items. Here’s a list of addresses:

  1. Samsung Service-Center – Surabaya

-Adresse: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

Phone number: +62 800 1128888

– Opening time: Monday-Saturday (08:30 – 17:00 WIB)

  1. Offizielles Samsung Service Center – Plaza Marina

-Adresse: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, East Java

-Phone Number: +62 821-3210-9562

– Opening time: Daily (10:00 – 20:00 WIB)

  1. Samsung Service-Center (WTC)

– Adresse: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone Number: +62 31 5491999

– Opening time: Daily (10:00 – 20:00 WIB)

  1. Samsung Servicecenter – Tunjungan Plaza 6

-Adresse: Tunjungan Plaza 6 Samsung Karanasan Store, 3 Nr. 7, Kedungdoro, Tegalsari, Surabaya -Tel-Nummer: +6200 1128888

– Opening time: Daily (10:00 – 20:00 WIB)

  1. Samsung Service-Center – Supermall

-Adresse: Surabaya Supermall L. 1 Nr. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

Phone number: +62 31 7392368

– Opening time: daily (11:00 – 20:00 WIB)

  1. Samsung Service-Center – Galaxy Mall Surabaya

-Adresse: Galaxy Mall 3, Lt.3 Nr. 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

Phone number: +62 800 1128888

– Opening time: daily (13:00 – 20:00 WIB)

  1. Samsung Service-Center – Einkaufszentrum Pakuwon

-Adresse: Mall Pakuwon Pakuwon Food Society Level 2 Nr. 135-136, Babatan, Wiyung, Surabaya

Phone number: +62 800 1128888

– Opening time: Daily (10:00 – 20:00 WIB)

Service-Typ Samsung Service Center

 Through Samsung Service Center Surabaya, customers can get repair services, consultations and other interests by visiting the above addresses. Especially for those of you who are going to visit the mall, you can stop by service center,  because the area is located in the mall. Samsung’s customer service offers two service models, namely:

  1. Smart Service: Services specifically related to smartphones/smartphones, such as consultations on products, data transmission, software updates and other things. You can use such services free of charge.


  1. Service Center: Samsung Service Center Surabaya also offers repair services such as space parts issues, product warranties or other repairs. For personal expenses will be adapted to the type of repair or replacement of parts.

Did you know that in this new normal era, almost all Samsung service centers in Indonesia have cell sterilization services with UV light? So that phones are free of germs, viruses and bacteria when they are done in service. The service center in Surabaya is also part of this service and of course free of charge.

Customer Service Services Digital

For those of you who are concerned about having to go directly to Surabaya’s Samsung Service Center, you can  use these digital CS services. For special service centers in Surabaya, you can  call directly  to the numbers listed above and of course you will be charged a phone fee at the normal rate.

Additionally, Samsung also provides a contact center  that you  can contact for advice or other interests. Interestingly, you can enjoy a toll-free phone service. Here’s information about Samsung’s central phone number:

Gebührenfreier Service:

  1. 0800-112-7777 >> for consulting in relation to Mobile Device & B2B
  2. 0800-112-8888 >> to query all product categories

Calculated services (may come from abroad):

  1. 021-5697777 >> is used to advise all types of products, including smartphones and other electronic devices.

For the call numbers at the Samsung call center mentioned above, you can call  them anytime as they have a 24-hour operating time from Monday to Sunday. So, for those of you who are going through  an urgent consultation, you can  call  one of the numbers above.

Online Customer Service & Social Media

Before visiting The Samsung Service Center Surabaya, you can   also  contact customer service online or through an official social media administrator. Coverage from the official site, here is a list of Samsung CS online that can be contacted:

  1. 24-hour live chat that can be accessed through Samsung’s official website
  2. WhatsApp-Chat

Customers can also contact Samsung CS via WA number at 0818-0215-5777. This service is also available 24 hours a day, even on public holidays.

  1. Line

In addition to chatting through WA, consumers can also contact Samsung CS via Line under the name of Samsung Indonesia.

  1. Service End

Samsung also offers customer service that wants to create a service plan without having to stop up. Even later, you  can  also check if the status of the repair comes where. Information about this service can be found  directly on the Samsung web.

You can check the Samsung Service Center Surabaya social media accounts  list using the following account names:

  1. Facebook: Samsung Germany
  2. His Twitter: @SamsungID
  3. Youtube: Samsung Indonesia
  4. Instagram: samsung_id

Above, we mentioned the full list of samsung service centers in Surabaya along with information about contac call centers and social media accounts.  For those of you who use Samsung, there is nothing wrong with recording some important information above. If at any time you need customer service, there is no confusion when searching for the service center number or address.

For those who have problems or would like to consult about the various electronic products of  the Samsung brand, you can  visit one of Samsung’s Surabaya service centers,  as mentioned above.

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